We are the data controller of the data we collect from you. It is our responsibility to control the way your personal data is collected and the purposes for which your personal data is used.
How we use your personal data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
includes home and/or billing address, email address and telephone numbers.
Financial Data which includes limited payment card details such as the last 4 digits of your card and expiry date. We do not store full card details. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site and/or Application.
Profile Data includes your username and password, purchases, orders or reservations made by you, your interests, preferences, feedback and survey responses. Usage Data includes information about how you use our Site, Application, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Who we share your data with and why
To provide our service we use some sub-processors (listed below). We make sure they adhere to the same standards of data protection that we do. Personal data is never sold to third parties.
Openplay Ltd (www.openplay.co.uk) Openplay provide muvly with booking software for our third party instructors and activity providers. This allows instructors to take bookings for any classes or events, and their clients to use and access them.
Stripe allows us to tale payments for any bookings taken through muvly. Emails and financial data are kept within Stripe to initiate payment notifications and invoice production.
GoCardless is our direct debit provider allowing for any re-occurring subscription-based services such as memberships for third party activity and event providers
We may disclose your personal information in the following circumstances: To any third party activity provider, instructor, teacher, or other event provider that makes available a class, activity or event you reserve or use through our Site and their third-party providers, so that they can process the applicable reservation or activity and make available classes and services to you. To anyone who visits our Site if you voluntarily share information about yourself in a public area on our Site, such as a public profile. You should be aware that any content or information you choose to disclose in these areas can be read, collected and used by other users, the general public and other sites (including search engines).
Essential website cookies: These cookies are strictly necessary to provide you with services available through our Sites and to use some of its features, such as access to secure area
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Sites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Sites are being used or how effective are marketing campaigns are, or to help us customise our Sites for you.
Advertising cookies: These cookies are used to make advertising messages more relevant to you and they perform functions like preventing the same ad from continuously reappearing and in some cases selecting and displaying advertisements to you across the internet that are based on your interests.
Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Sites through third party social networking and other websites. These cookies may also be used for advertising purposes too.
How long we hold your data
We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests or so that we can comply with the law. We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in some cases anonymise it.
You are entitled to see copies of all personal data held by us and to amend, correct or delete such data. If you gave us your consent to use your data, e.g. so that we can send you marketing emails, you can withdraw your consent. Please email email@example.com to request, amend or delete the data we hold on you.